When demand exceeds the bottleneck, output is capped and unmet demand appears.
highlighted = computed this step
Higher demand
Demand is 5 units per hour, which is above the bottleneck capacity.
demand=5
Capped output
Output is capped at 4 units per hour.
output=4
Unmet demand
Unmet demand is 1 unit per hour.
unmet=1
Capacity only
This is capacity arithmetic only; it does not say how long customers wait.
capacity, not queueing